We understand that there are two primary reasons people call your office about. First is no service. Here, you are on your own. The second is a problem with, or a question about their bill. Here, we have you covered.
Diversified Billing is designed to allow you to easily gather all the meter readings, from various sources, combine them and produce a series of exception reports that point out accounts in question (no read, high or low consumption or bill amount, meter running backwards, and so on).
After a quick review of the reports – a few clicks of the mouse and they are turned into priority work orders, sent directly to the field person to go verify or re-read the meter. As they are marked “read” they are sent back to the billing system. Fast and accurate.
With exceptions resolved, it is a quick process to email bills to those who have requested it. Then print and mail bills to the rest of your customers.
Checklist Driven Process
Set Up Fields Pre-Populated by SOPs, Master Calendar
Correct Bill Type, Cycle Already Selected by SOPs, Master Calendar
Enter or Import Meter Readings
Calculate Bills, Then Print Exception Reports
Print or Email Your Bills
Finalize Your Billing
© Copyright 2019 Diversified Technology Corp. All Rights Reserved.
Diversified Technology Corp.
95 E 10th St | P.O. Box 949
Bloomsburg, PA 17815
Toll Free: 877-202-0197