An integrated suite of software tools that allows utilities to efficiently bill their customers, process their payments and provide exceptional service.

Diversified Billing is highly automated software designed for public and private utilities, and municipal authorities, with 2,500 to 25,000 customers that seek to leverage technology to maximize workplace efficiency.  Available for LAN or as a Cloud app, it can accommodate flat or metered billing for water, sewer, trash, gas and electric services.

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Available for your LAN. Or access from the Cloud.

You have a choice. Get the same great functionality on the platform of your choice. On your LAN to provide quick access in the office. Or access from the Cloud to provide work-at-home convenience.

Every scrap of customer's account info on a single screen.

When a customer calls, you need access to their account information FAST!  Every service.  Every meter reading.  Every payment.  Every bill.  Every notice.  Everything.  All from a single screen.  Find what you need then email it to your customer or print it and hand it to them. 

Highly automated billing process for max efficiency with fewer errors.

Start a billing with set-up fields pre-populated.  Import meter readings, then use a host of exception reports to catch any issues.  Order re-reads right from your desktop and get them the same day. Print post card, letter or pressure sealed bills.  Or just email them.  

Payment processing options designed to eliminate keystroking.

Process personal checks faster by bar coding bill stubs then using a scanner to capture account and payment info for import. Bank checks? Receive them like the big kids — electronically! Then just import the payments.  Encourage your customers on pay online with a debit or credit card because you can import these payments, too.

Give customers 24/7 access to account info, pay-online tools.

When customers can find answers to their questions online 24/7, something magical happens.  Your office phone stops ringing!  Give them online payment options as well and your payment processing tasks just got a lot faster and easier. 

Mobile work orders keep field staff on track.

Generate work orders electronically and send to field staffers to view on their smart phone or tablet. Field workers can get directions to the next job, enter job, dictate their job notes, and even attach a photo to a work order. And you get real time status on progress of each job.

Features

Customer Service

  • Look up by name, address or account number
  • ALL account info on single screen
    • Details of each service
    • Details of each meter
    • Current due amount
    • Every meter read
    • Every bill
    • Every payment
    • Every notice
    • Every penalty
    • Every interest charge
    • Consumption history
    • Consumption graph
  • Print or email any portion of customer’s account info

Customer Web Portal

  • Customers can view their account info online
    • Bills
    • Payments
    • Consumption history with graphs
  • Eliminates need for customer to call office
  • Customers can pay bills on line 24/7
    • Checking account
    • Credit / Debit
    • Pay-by-phone
  • You receive 100% of the amount due

Billing

  • Billing set-up fields pre-populated based on your SOPs
  • Interface with any meter readings application
  • Multiple exception reports to spot read errors
  • Request re-reads from with billing system
  • Estimate bills when unable to read meters
  • Email bills
  • Print post card, letter or pressure seal bills
  • Separate processes for:
    • Adjustments
    • Penalties
    • Interest
    • Notices
    • Final Billing

Payment Processing

  • Post cash payments with just account # and amount
  • Over and under payments automatically allocated based on your SOPs
  • All bills bar coded to quickly access proper account
  • Scan bill stub and check to create a payment file to import
  • Use that same file to create a Check 21
    deposit and eliminate trips to the bank
  • Eliminate paper bank checks and receive an electronic payment file
  • Import credit card transactions for payments received online

Reporting

  • 40+ pre-configured reports
    • Customer
    • Maintenance
    • Accounts Receivable
    • Processing
    • Meter
    • Consumption
    • History
  • Each can be sorted by multiple criteria
  • Each can be filtered by multiple fields
  • Each can be view, printed, exported or emailed

Platform

  • LAN or Cloud
  • Traditional perpetual license or subscription service

Mobile Work Orders

  • Generate work orders from within the
  • Diversified Billing system
  • Field workers receive on smart phone or tablet
  • Accommodates time-certain or anytime orders
  • Schedule can be adjusted on the fly
  • Field workers can dictate notes
  • Field worker can attach photos
  • Field workers can check inventory
  • Re-reads are available immediately after completion
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