Now that the country has begun to reopen, most of us can be grateful we weren’t hospitalized or killed by this terrible virus. But it has certainly been a wakeup call. Most of us were caught flat footed and in some cases it’s only through the grace of God, that we were able to continue operating.
So perhaps this is a good time to sit down and think seriously about an emergency plan.
Even though things are starting to return to normal, the COVID-19 threat is far from over. Remember the Spanish Flu pandemic in 1918 came in three waves over a period of 12 months, with the third wave being the most deadly. Many experts believe COVID-19 will do the same. There’s certainly a good chance it will return toward the end of the year, when temperatures drop again.
So what would happen if one or more of your key staff were struck down with the virus. Assuming that the country is again locked down to some extent and temporary staff are hard to find, would your remaining personnel be able to comfortably take on the extra work? Could you take necessary precautions to minimize the risk of exposing others to the virus while continuing to operate at full capacity? Could you monitor those who had worked closely with the infected person, to ensure their safety? Is there a way you can automate some of those tasks to give yourself some breathing time and lighten the load on your staff?
The Diversified Technology Plan
The easiest and most effective emergency plan you could have is the Diversified Technology plan. You don’t need to form a committee or make any dramatic changes to the way you operate. All you need to do is become a Diversified Technology customer and use our popular utility billing platform.
Then, when a crisis hits, Diversified’s Managed Services group will pick up and run your entire billing operation at no extra cost until the threat is over and your key employees can return to work.
Here is how it works:
We will back up your database to one of our secure servers, then transfer your inbound telephone calls to a Diversified Technology number.
Our staff pick up the billing tasks exactly where your organization left off. If you are utilizing the Diversified SOPs and the Master Calendar, we have all the information needed to run your operation. Otherwise, you’d have to brief them on upcoming tasks.
We also provide the following services:
- Generate, verify, print and mail or email the bills;
- Assign a lockbox to receive payments and post them;
- Generate and mail notices, and
- Handle all customer service phone calls.
Diversified is your technology partner. We are particularly good at helping utilities work through a crisis, so we do everything in our power to help you remain fully operational, allowing you to give your key staff members the protection they deserve.